Zero Tolerance Policy

Our practice staff are here to help you. Our aim is to be polite and as helpful as possible to all patients.

The practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

In common with the rest of the NHS we operate a zero tolerance  policy on any issues of abuse whether verbal or physical on any member of staff or person on the premises.  We have the right to remove a patient from our list.

A good patient-doctor relationship is based on mutual respect and trust. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Some types of behaviour that would be found unacceptable:

  • Touching any person forcefully, pushing or shoving
  • Raising fists or feet or verbally threatening to strike
  • Banging on desks or shouting loudly in an intimidating manner
  • Using bad language or swearing at practice staff
  • Verbal abuse towards the staff in any form including verbally insulting staff
  • Racial abuse or sexual harassment
  • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot.

We ask you to treat your GPs and their staff courteously at all times.