Routine appointments
To request a routine appointment in advance during opening times:
- Put your request in online.
- If you are unable to put your request in online please phone us on 01827 219843 after 10am
- Use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
Urgent appointments
To request an urgent appointment during opening times:
- Phone us on 01827 219843 at 8am
Before you contact the practice, please consider the alternatives.
Your local pharmacist may be able to give you the help you need.
Pharmacists are highly trained health professionals, and offer a wide range of health services. Your local pharmacist will be able to offer you expert advice and medicines for a wide range of common ailments without the need to visit your GP. No appointment is necessary and where appropriate, medicines are free of charge.
Opticians, dentists and podiatrists are also often accessible for specialised problems and will refer back to general practice if they feel it is appropriate.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using Patient Access: Patient Access
- Phone us on 01827 219843 during opening times
Telephone advice
The doctors are happy to consult over the phone. These can be very useful for discussing medication problems, test results or for anything that does not require the GP to examine you for.
Video consultations
Our healthcare professionals will conduct some consultations via a video link.
Nurse practitioners
The majority of minor illness and on the day appointments can be dealt with by a nurse practitioner who can also prescribe as required.
Self check in
Self check in is an easy to use touch screen system that allows patients to check themselves in for appointments. Please help keep the queues down at reception by checking yourself in.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
The doctor may visit you at home if you are too ill to come to the surgery. This service is reserved for housebound patients only.
We have a modern, fully-equipped surgery and it is better for you to use it when possible. If you feel that you need a visit the same day, please contact the surgery before 10:30am and follow the phone system instructions.
A clinician will assess the request before visiting and may call first.
You can also be visited at home by a community nurse if you are referred by your GP.